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Terms and Conditions

  • Shipping & Delivery

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    Order Processing

    All Canadian orders require 1-3 business days to be processed, picked, packed and prepared for shipping. This applies to all orders regardless of the shipping method you choose.

    Free Shipping

    Orders to Canadian addresses over $50.00 (based on your Cart Subtotal) qualify for Free Shipping, excluding orders to remote or airstage locations. Discounts codes affect the subtotal of your order and minimum spend to qualify for the Free Shipping offer.

    For postal codes located in remote locations, click here.

    For postal codes located in airstage locations, see Canada Post’s Air Stage Offices List.

    Free Shipping uses the Standard Shipping Method. If you wish to opt-out of the free shipping in favour of the Express Shipping method, the normal Express Shipping rate will be applied to your order.

    Standard Shipping

    Standard Shipping will deliver your package using standard rate parcel delivery. Shipping rates and estimated delivery times are determined at checkout and are based on your shipping address. Canada is a big country geographically so delivery times will vary depending on where you live.

    Your Location Flat Rate
    Standard $8.50
    Remote Locations $11.95
    Airstage Locations $14.95

    Please note that whether you choose Standard Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships.

    Express Shipping

    Express Shipping is a premium service for faster delivery. After leaving our warehouse, our shipping partners will prioritize your package and get your ‘Goo to you as quickly as possible. Shipping rates and estimated delivery times are determined at checkout and are based on your shipping address.

    Your Location Flat Rate
    Eligible Addresses* $11.95

    * Unfortunately, this service is not available to remote or airstage locations.

    Please note that whether you choose Standard Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships.

    Tracking and Delivery

    We ship your goodies using multiple delivery partners, based on where you want your package to go. All orders have parcel tracking and you’ll receive an email with tracking information as soon as your package leaves our warehouse. If you haven’t received a tracking email within 3 days of placing your order, please get in touch with us and we’ll look into straight away.

    Please note that certain orders may be sent to you from our Amazon warehouse, so don't be alarmed if your order arrives in an Amazon box. If your order is being sent to you from our Amazon stock, you will receive the tracking number provided to us by the courier that Amazon chooses to deliver your order. Of course, we are always here to assist if you have any questions along the way.

    Airstage Locations

    An airstage location is a Post Office that requires all mail to be airlifted in and out for more than six months a year as a viable ground transportation is not available. These offices are in very remote or isolated communities. See Canada Post’s Air Stage Offices List.

    NOTE: An office designated as an airstage office is considered to be airstage for the whole year.

    Remote Locations

    Northern regions and remote areas are locations that are far removed from major urban centres or places that receive infrequent postal service. All remote locations are listed here.

    International Orders

    If you’re from Australia, UK, USA, Europe, Ireland, Malaysia or South Africa, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service. If you’re from a country not in this list, visit the Australian website as they take care of all other international orders.

    Australia: moogoo.com.au

    New Zealand: moogoo.nz

    UK: moogooskincare.co.uk

    USA: moogoousa.com

    EU: moogooskincare.eu

    Ireland: moogoo.ie

    Malaysia: moogoo.my

    South Africa: moogoo.co.za

    Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.

  • Returns Policy

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    MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organize a refund or exchange.

    If you’d like to make a refund or exchange request, please email info@moogooskincare.ca with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.

    One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.

    Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.

    Cancellations

    Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at info@moogooskincare.ca.

    Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.

  • Terms & Conditions

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    This website is operated by MooGoo Skincare PTY LTD

    ABN: 73 124 487 805

    56 Dover Drive, Burleigh Heads, QLD, 4220

    These terms and conditions are governed by the laws of Queensland and should any dispute arise the courts in Queensland will determine the outcome. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

    Payments & Pricing

    Payment can be made via credit card (MasterCard and VISA), PayPal or with your digital wallet (Apple Pay or Google Pay).

    Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

    Coupon Codes

    Occasionally, you might come across a coupon code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer connected with the code is not available with any other offer (2 codes cannot be applied to the same order). All coupon codes have expiry dates that need to be adhered to without exception. Discount Codes are not valid for any value packs, gift sets, bundles, or already discounted products. Discounts codes affect the subtotal of your order and minimum spend to qualify for the other offers like Free Shipping over $80.

    All coupon codes must be applied in the Checkout stage, not in the Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at info@moogooskincare.ca before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the coupon code is not applied to the order correctly.

    Bonus Gifts

    Occasionally, you might come across a Bonus Gift promotion on our website. These Bonus Gifts are added to the Shopping Cart automatically once conditions are met unless a code is required. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at info@moogooskincare.ca or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.

    Product Packaging

    Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.

    Privacy Policy

    All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party. Check out the complete details of our Privacy Policy.

    Security

    For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.

    Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.

    Limitation of Liability

    We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time. In no case shall MooGoo Skincare Pty Ltd, employees, affiliates, contractors, distributors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.