How much is shipping? When can I expect my parcel if I live within Canada?

Canadian Orders have the following shipping options:

Shipping costs within Canada are calculated directly by Canada Post based on your delivery location and parcel details. As we use Canada Post’s Expedited Parcel and Xpresspost services, the shipping rate shown at checkout is the live carrier-calculated rate provided by Canada Post rather than a fee set by MooGoo.

These rates are also the most competitive currently available to us across our carrier options. We’re always looking for ways to keep shipping costs as low as possible and appreciate your understanding.

All Canadian orders require 1-3 business days to be processed, picked, packed and prepared for shipping (excluding sale and closure periods). This applies to all orders regardless of the shipping method you choose. If you’d like to get your ‘Goo faster, we also offer Xpresspost shipping at checkout.

Estimated delivery times are determined at Checkout after you input the shipping address. Canada is a big country geographically, so delivery times will vary.

I live overseas. Can you ship my order outside of Canada?

Orders placed on this Canadian website cannot be shipped to addresses outside of Canada. If you are from Australia, New Zealand, the UK, USA, Malaysia, Ireland or other European countries, we have a local team of passionate MooGoo people with their own website. Please use these websites to order from these countries for the best shipping rates and quickest delivery.

Australia: www.moogoo.com.au

New Zealand: www.moogoo.nz

UK: www.moogooskincare.co.uk

USA: www.moogoousa.com

EU: www.moogooskincare.eu

Ireland: www.moogoo.ie

Malaysia: www.moogoo.my

To place an order to any country not listed above, please refer to our Australian website to see if we ship to your intended parcel destination country. Taxes and Duties are not included and may be charged upon receipt. Please check the regulations in your shipping destination for specific information regarding Taxes and Duties.

What payment method do you accept?

Payment can be made via credit card (Visa, Mastercard, American Express), or with your digital wallet (Apple Pay, Shop Pay or Google Pay).

Do MooGoo online orders come with tracking?

All MooGoo online orders come with tracking. Your tracking details will be emailed to you as soon as your order has been dispatched.

If you can’t find your tracking email, be sure to check your junk or spam folder, just in case it’s hiding in there! You can also check your order and tracking information by logging into your MooGoo account on our website.

If you select "Authority to leave," we are not responsible if packages go missing.

Does Express shipping mean my order will be packed faster?

We pack all orders in the sequence we receive them, so Express shipping does not mean your order will be packed ahead of others. It simply means that once your order has been packed and handed to Canada Post, it will travel to you more quickly than Expedited shipping.

If you need your order urgently, we recommend placing it as soon as possible, and we’ll do everything we can to get it on its way to you quickly.

Can I change my delivery address after placing my order?

Our warehouse team works quickly to get orders packed and on their way. It’s not always possible for us to change delivery addresses once an order has been placed. If your order has already been sent and you’ve received a tracking link from Canada Post, we recommend contacting them directly to request a parcel redirection.

If you’ve just placed your order and haven’t yet received a tracking link, please contact us as soon as possible, and we’ll do our best to help. However, please keep in mind that address changes are not possible the majority of the time once an order has entered our packing process.

What's your Return Policy?

MooGoo has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organize a refund or exchange. Simply contact via email (info@moogooskincare.ca) explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products returned to us. This should be done within 60 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.

I just placed an order online but I want to cancel it. Is this possible?

Please note that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery. Please contact us as soon as possible at info@moogooskincare.ca.

What's your Gift Voucher Policy?

To use a Gift Voucher, simply enter the Gift Voucher Code at the Checkout page to apply the amount to your order. Gift Vouchers can only be used as payment on the website from which it was purchased. Gift Voucher purchases do not qualify for discounts or promotions. Gift Vouchers are non-refundable and cannot be exchanged for cash in part or full. No credit or change will be given on the unused portion of the Gift Voucher. No replacement for lost or stolen Gift Vouchers.

I have a discount code to use. How do I use it?

Occasionally, you might come across a discount code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer affiliated with the code is not available with any other offer or promotion (e.g., 2 different codes cannot be applied to the same order). All discount codes have expiry dates that need to be adhered to without exception.

Discount codes are not valid for use on Gift Vouchers, Value Packs & Bundles, Gift Sets, Refill Starter Kits or out-of-stock items. Discount codes affect the subtotal of your order and minimum spend to qualify for the other offers like Free Expedited Shipping over $59.00. MooCoins cannot be stacked with Gift Vouchers or Discount Codes.

All discount codes must be applied in the Checkout or Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at info@moogooskincare.ca or on our live chat before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the discount code is not applied to the order correctly.

I have a discount code to use but it’s not working. What should I do?

After you input a discount code in the Shopping Cart or Checkout stage, if your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at info@moogooskincare.ca or on our live chat before your order is complete so we can help you with this issue.

I have a discount code that I want to use but I couldn’t get it to work so I placed my order anyway. Can I get a refund for the discount amount (or offer) for the code I tried to use?

If you try to apply a discount code and it does not work, do not go ahead with the purchase as is. Please contact us at info@moogooskincare.ca or on our live chat before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the discount code is not applied to the order correctly.

I should have a Bonus Gift in my order but I can’t see it in my Shopping Cart. What should I do?

Occasionally, you might come across a Bonus Gift promotion on our website. Customers are required to add the Bonus Gift to their Shopping Cart, which will automatically display discounted once conditions are met unless a code is required. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a discount code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at info@moogooskincare.ca or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.

The product I received looks different from the picture on the website. Is it the same?

Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.

The product I received has different ingredients from what’s listed on the website. Is it the same?

Please be aware that the ingredients we use in our formulas may be updated occasionally and therefore vary from time to time. Please refer to the ingredient list on the product packaging for the most up-to-date and relevant list of ingredients. If allergies are an issue or if you have a question about a specific product you’ve ordered, please get in touch with us at info@moogooskincare.ca if you need further clarification.

Are your products tested on animals?

Nope! The only testing we do is on ourselves first, then on willing friends and family. If everyone loves it and keeps asking for more, it usually makes the cut.

Can I use MooGoo on a newborn?

Yes! Our products are made with gentle ingredients suitable for delicate newborn skin. The only products we don’t recommend for little ones are Anti-Aging products. As with all skincare products, we always suggest patch testing first, especially if allergies are a concern.

Are ALL product ingredients listed on the packaging?

Absolutely. We’re big believers in full transparency. Every ingredient goes on the label and our website, no hidden nasties or mystery blends.

Fun fact: some therapeutic products aren’t even required to list every ingredient, but we do anyway. We’re just as proud of the back of the bottle as the front.

Where should I store my MooGoo and do your products have an expiry date?

Store your products below 30°C and out of direct sunlight for best results. Most of our products have a shelf life of 24 months unopened, and you’ll find the expiry or best before date printed on the packaging.

Are MooGoo products safe for use after the best before date?

Generally, products hold up well beyond the best before date, but we can't guarantee full effectiveness after that time.

My product is a different colour/different consistency to the last one. Has the formula changed?

When working with natural ingredients, there can be slight variances from batch to batch that can cause a change in smell, colour and texture. You may also notice changes in colour after having used a product for a couple of weeks. This happens when the top layer of the cream is exposed to air and mixes throughout the cream, resulting in an overall colour change. The product itself is still safe for use.

Is MooGoo safe to use during pregnancy and while breastfeeding?

Absolutely! All our products use natural ingredients that are also generally edible. We do recommend performing a patch test for allergies before use.

Please note: The only products that are not suitable for use during pregnancy and while breastfeeding are Retinol products, as Retinol is a form of Vitamin A.

Our Skin Calming Cream and Oil Cleanser do contain Essential Oils which some people do suggest avoiding during pregnancy. However this usually refers to aromatherapy or applying the oil directly to the skin. We only use very small amounts, but of course it is always a personal choice and we recommend to patch test for allergies before use.

What does "Dermatologically Tested" mean?

You may have seen the term “Dermatologically Tested” on lots of products before, but did you know there’s no actual definition or regulation for this term? Because that didn’t sit right with us, and because our aim is to make products for people with really sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction. We’re happy to report that other than one person who had a reaction to the adhesive on the patch and another who found the patches painful to remove, all subjects reported 0 for redness and irritation for all the products we sent for testing. To check out the full report and summary of the test we did on this product, click HERE.

Are your products certified organic?

Our products are made of natural ingredients, but not all of them are certified organic. Organic certification can be very useful when it comes to unprocessed food to ensure it is free of pesticides and not genetically modified. However, when it comes to skin care, ingredients are usually refined in order to draw out the pure oils and other cosmetic grade ingredients. Impurities and unwanted components are filtered out which means they become free of pesticides. Cosmetic grade ingredients, whether natural, organic or synthetic, need to be delivered with purity standards.

We have chosen to focus on natural, edible ingredients based on how much they help the skin rather than whether or not they get the tick of approval by organic certifying bodies. Natural is almost always best in our opinion.

Are your products Vegan?

We have lots of Vegan-friendly products across the range. Some formulas do contain Milk Protein, Honey or Beeswax, so not everything is Vegan.

You can check the product page or ingredient list for specifics, or reach out to our team if you’re unsure. To view our Vegan-friendly collection, click HERE.

How do you treat your cows? And where do you source your Milk Protein?

This is a common misconception about MooGoo. It may come as a surprise, but we don’t have any cows of our own. But, when it comes to sourcing our ingredients, animal welfare is a topic that we’re very mindful of. We would never choose to use an ingredient that was derived in a way that harmed any animal in its making. The main dairy-based ingredient we use in our products is Milk Protein as it has some wonderful benefit for human skin and hair. We don't make our own Milk Protein, so we buy it from a credible supplier in Australia.

To make sure we know where our Milk Protein was coming from, we’ve spoken extensively with the supplier and received word from their quality manager at the farms where the lovely cows are looked after. They’ve guaranteed they are members of SEDEX, which ensures that ethical practices are always used and implemented in all of their locations. They also place a high importance on the welfare of their cows and have no tolerance for any kind of animal cruelty. Regular site checks are conducted on their farms in Australia to ensure these standards are being upheld.

How do you choose your ingredients?

A lot of thought goes into our ingredient choices, but here are a few of the main things we consider:

1. Use non irritating ingredients. Just because an ingredient is natural doesn't mean it is always gentle. Many essential oils although lovely, can trigger reactions so we don't use too many of these. As well as many synthetic chemicals, there is a long list of natural ingredients we also avoid.
2. It must be as safe as possible if ingested or absorbed. Everything is a poison if you consume enough of it, even water (that's called Water Toxemia). We choose ingredients that are as edible as possible, using baking soda as the base line for comparison. Most ingredients we use like Aloe, our plant oils, even our preservative system based on Hops are also used in foods.
3. Effective Ingredients. There's no point having ‘Green Tea’ in the ingredients if it just means a tiny bit of green tea as it wouldn't make any difference. Instead we use the concentrated extract. Aloe Vera for example is mostly water. But by using the concentrated extract of Aloe, we can benefit from the full concentration of the good bits of the Aloe plant.

Why do you use *insert particular ingredient*? I read on the internet that it causes death/cancer/pregnancy/nuclear armageddon etc.

People usually understand that the internet is not a reference source and if you want to find a website to confirm any opinion from "Was the moon landing faked?" through to "Does Aloe Vera cause cancer?" you could probably find it. What we do to make sure our ingredients are healthy is to look at studies, not random websites that claim everything they don't use themselves is dangerous. You can find most of these studies using http://www.scholar.google.com. But if you're still unsure after reading through these, you can always get in touch. The formulator is not some anonymous person in another country, but right here and passionate about what ingredients we have chosen to be healthiest for everyone.

Top Tip: Some people investigating ingredients will use an MSDS sheet. This document (Material Safety Data Sheet) is for the bulk handling of a material, not when it's used in a product. So, for Wheat Flour for example, the MSDS will have all sorts of warnings from triggering allergies to respiratory irritation. That doesn't mean avoid bread, it just means wear a face mask when pouring out the flour.

What is the pH level of your products?

All of our products are pH balanced to match healthy human skin, sitting around pH 5.5-6.0.

Do you use tap water in your products?

We can confirm that our manufacturing process does not use tap water in our formulations. Water used in all MooGoo products is first treated via a reverse osmosis system. Reverse osmosis is a separation process that uses a synthetic thin film polymeric membrane specifically engineered to allow water to pass through but is 99% effective at removing PFAS.

Where can I find your products in store?

We're stocked in a number of Pharmacies and Health Food stores across Canada. To find a MooGoo Stockist close to you, pop your country and suburb into the locator. You can select the radius that you would like to search as well.

I need a Material Safety Data Sheet (MSDS) for *insert product*, where can I find this?

If you require an MSDS, please e-mail info@moogooskincare.ca or jump on to our online chat if someone is available. We can send it straight through for you.

I have extremely sensitive skin, will I react to MooGoo?

Everybody is different and what works for some will not for others. Some people have allergies to natural ingredients. A good example of this is that people may be allergic to certain fruits, nuts or milk, but never to synthetic products like Cola. This does not mean Cola is better for everybody; it is simply how the immune system works. At MooGoo, we believe for most people, natural products are better. As with all natural products, we do suggest you patch test first to ensure no reactions.

“Fragrance” is listed as one of the ingredients in some of your products. What does this mean?

Fair question, especially if you have sensitive skin. We used to use essential oils for fragrance, but even small amounts can cause big reactions for some. So we created a special kind of fragrant oil, where every component is below the EU allergy threshold. That means no nasties, no phthalates and no more itchy scalps from a whiff of shampoo. Just a fresh scent that’s safe for sensitive skin.

I'm Lactose intolerant. Are MooGoo products safe for me to use?

None of our products contain milk. We do add Milk Protein to some of our moisturizing creams and as it happens to be very good for maintaining skin elasticity and for protecting the hair shaft in our hair care products. The protein is not related to Lactose.

If you have an allergy to Milk Protein (rather than Lactose) you may want to choose creams without Milk Protein. You can check the ingredient list on each product page, or reach out to our team if you’re unsure.

My child has a nut allergy. Do I need to use nut-free skin care products?

Most allergies to nuts are triggered by nut proteins, not nut oils. But when it comes to allergic reactions many people choose to be extra cautious and avoid anything made with nut oils as well. For that reason we made our Baby Range free of nut oils to give parents of children with allergies peace of mind.

I am a celiac, what products do I need to avoid?

We haven't had tests done to be classified as “Gluten Free,” however none of our products contain any ingredients that contain gluten.

We always urge everyone to patch test before use to ensure no reaction to any of the natural ingredients is going to occur.

I have a number of allergies and sensitivities, can I try some samples before I buy?

Unfortunately it's not possible for us to send out samples to everyone, even though we would love to be able to do so! Our stockists receive samples with their deliveries, which they give to customers at their discretion. Stockists may also have testers of certain products in store, so we recommend popping into your local supplier to see if they have what you are after. Keep in mind, we do also have a 100% customer satisfaction policy, so if you do happen to react or are unhappy with the product; you can return your product for a refund or exchange.

How do I perform a Patch Test?

Apply a pea-sized amount of product as close as possible to the most affected area and leave for 24 hours. If any sort of irritation occurs, discontinue use immediately. If you do not experience any irritation you may go ahead and use as directed.

I think I have Eczema. Are your products suitable for Eczema Prone Skin?

Eczema can be thought of as an allergy that breaks out on the skin, often starting with small red bumps and spreading with an itch. Your doctor will provide information and often prescribe a cortisone based anti-inflammatory cream. This can be very effective at bringing an acute breakout under control, but there are limitations for longer term use as discussed with your health care professional.

We recommend using a gentle cleanser like our Milk Wash to help keep skin happy and hydrated by not stripping the natural oils which can cause dryness and irritation. Our Skin Calming Cream has helped a lot of adults and babies with their skin concerns. In fact, without any advertising it has become one of our most popular products through word of mouth. Please remember though that one cream won't fix every skin problem for everyone. Apply to the affected areas only. Always Read the label. Use as directed.

Our Soothing MSM Moisturizer is also great as it helps to soothe and re-hydrate the skin. It can be applied on top of the Skin Calming Cream once it has absorbed into the skin. It can also be applied all over the body as a general moisturizer. Once the condition improves, you can use this to maintain healthy skin.

Is the Skin Calming Cream a moisturizer?

Although the Skin Calming Cream has some moisturizing oils, it is not specifically a moisturizer that easily spreads all over the body. The Skin Calming Cream only needs to be applied to affected areas of skin and works great in conjunction with a moisturizer. Our Soothing MSM Moisturizer is ideal as it has high concentrations of MSM, a well-known soothing ingredient.

Can I use the Skin Calming Cream on eyelids?

The Skin Calming Cream can be used on the eye lid, not the eyeball though!

What products do you recommend for irritable skin?

We recommend using our Soothing MSM Moisturizer to soothe and moisturize the skin. Apply the Skin Calming Cream first and allow it to soak in for 2 minutes. Then apply the Soothing MSM Moisturizer over top and anywhere else you like for some added moisture and TLC. We also recommend using a gentle cleanser like our Milk Wash to help keep skin happy and hydrated by not stripping the natural oils which can cause dryness and irritation.

I see that you have a few different calming creams. What's the difference between them?

Skin Calming Cream - If your skin is going through a flare-up and you’re looking for immediate relief, this is a wonderful choice. It’s lightweight, calming and helps reduce irritation and inflammation while gently hydrating. It’s simple, effective and works beautifully for mild to moderate Eczema or Psoriasis flare-ups. If you’re after something soothing and easy to apply daily, this might be your go-to!

Pink Soothing Cream - For ongoing flare-ups or skin that needs help regenerating and healing, the Pink Soothing Cream might be the best fit. It has Vitamin B12, which makes it a little unique—it’s especially good for supporting skin repair and reducing inflammation over time. It’s a fantastic option if your skin needs some extra TLC to stay calm and healthy.

What's the best way to apply the Scalp Cream to the scalp?

For best results, part damp hair in multiple sections and apply the cream directly to the scalp, focusing on areas that are dry, flaky or irritated. Leave on overnight to allow the ingredients time to work their magic. In the morning, gently dry brush the scalp to lift away flakes—a sign that fresh, healthy skin is coming through. Follow with a natural shampoo to rinse clean.

My scalp is causing me "big issues." What should I do?

Our Hair & Scalp Care range is made with natural, nourishing ingredients—designed to support the scalp and not irritate it. We suggest selecting from the Sensitive Scalp range or Anti-Dandruff range and following with the Scalp Repair Cream, depending on the severity of your scalp.

I am currently undergoing Chemo / Radiation Therapy, what products are safe for use?

Our entire range is very gentle on the skin so we find our products to be helpful to those going through treatment. Treatment can lead to dry and damaged skin and the most successful emollients tend to be barrier creams. We do not use Parabens, Phenoxyethanol, Steroids, Petroleum Jelly or SLS.

We also suggest our Ultra Gentle Ceramide Cleanser as it uses a combination of 4 very low-irritation cleansers, making it very gentle on the skin, and also helps to maintain good skin barrier function. It’s free from harsh, synthetic detergents that can further dry out the skin. The key products to support the skin while undergoing cancer treatment can be found in our Oncology & Cancer Care range.

What ingredients do you avoid when making a moisturizer?

There's lots of things you won't find in our creams (or any of our other products for that matter) because they were all formulated for family members and close friends, and we wanted the best for them. We steer clear of ingredients like Paraffin and Mineral Oils, which are derived from petroleum, but are commonly found in commercial moisturizers like Sorbolene. We don't think putting the stuff that goes into our cars on our skin is the healthiest thing we can do. We much prefer natural, skin-friendly oils because they provide your skin with soothing hydration and natural nourishment you won't get from the likes of petroleum jelly.

We also don't use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're still pretty common, even by a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, but there's way too many to list here. Instead, we just stick to natural and effective ingredients for healthy skin.

My cream isn't white. Does this mean it has gone bad?

You may notice that your cream isn't bright white or changes colour slightly over time. This is because we use natural ingredients which are often rich in colour and can change the colour of a cream after it's mixed in. Although people generally expect a cream to always be white, we choose not to use any bleaching ingredients to keep them white. So, don't be surprised if your cream changes to a light tan, pink or grey colour over time, it's not a bad thing and is perfectly fine to use (always check expiry dates)! It's also good to note that the colour of your cream may also vary slightly from tube to tube, or bottle to bottle.

Are your moisturizers made of milk?

We aren't called MooGoo because our moisturizers are made of milk. If you think about it, putting any meaningful amount of fresh milk into a cream and putting it on a shelf in a store for a while would not end well—yuck! We do use ethically and sustainably sourced Milk Protein from a credible Australian supplier in some of our skincare products because research has found that it helps to increase skin elasticity by up to 20%.

I see fragrance in the ingredients list, what is the fragrance exactly?

Fair question, especially if you have sensitive skin. We used to use essential oils for fragrance, but even small amounts can cause big reactions for some. So we created a special kind of fragrant oil, where every component is below the EU allergy threshold. That means no nasties, no phthalates and no more itchy scalps from a whiff of shampoo. Just a fresh scent that’s safe for sensitive skin.

Are your moisturizers suitable to use on the face?

In general, most generic body moisturizers are made with very average ingredients to make skin feel smooth and cover a large area (skin is the largest organ). They can also be quite heavy and greasy, so not the most ideal to wear on your face or under makeup. Many body moisturizers are also made with powerful penetration enhancers based on Glycols and PEGs (essentially solvents) that help the cream penetrate the top layers of the skin, so they don't feel as greasy. We suggest not using any creams that fall into this category, but especially not on your face and the delicate skin around your eyes. BUT, if your body moisturizer is made with high-quality, skin-friendly, natural ingredients like ours are, then YES, they're absolutely suitable for use on the face, in fact, we recommend it! The natural, skin-friendly oils we use will sink into the skin to quench deep down dehydration, also making them non-comedogenic, meaning they won't block your pores either.

Is this product pH balanced? What does that mean?

Yes, it sure is! The pH level of our moisturizers is balanced to 5.5, which is similar to human skin. Essentially, pH can be measured from 0 to 14 depending on how acidic or alkaline a substance is. Since our skin sits at a pH of about 5.5, it's slightly acidic. Healthy skin can retain moisture, maintain a robust microbiome and keep irritants away. We of course want to support this, so using creams that are pH balanced to match our skin is one of the best ways to do this.

What does "Dermatologically Tested" mean?

You may have seen the term “Dermatologically Tested” on lots of products before, but did you know there's no actual definition or regulation for this term? Because that didn't sit right with us, and because our aim is to make products for people with very sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction. We're happy to report that other than one person who had a reaction to the adhesive on the patch and another who found the patches painful to remove, all subjects reported 0 for redness and irritation for all the products we sent for testing. To check out the full report and summary of the test we did on this product, click here.

What products do you recommend for pigmentation issues?

In addition to wrinkles or lines, uneven skin tone – dark spots, sun spots and pigmentation can also make the skin look a little old and less vibrant.

We recommend our Vitamin C Brightening Serum as well, as an antioxidant serum that targets pigmentation and sun damage. It contains an oil-soluble form of Vitamin C, which makes it easier to be absorbed into the skin. The rest of the serum is made up of other skin-loving ingredients like Jojoba Oil, Lactic Acid for exfoliation support (hello glowing skin), and an innovative ingredient called Sepiwhite that works to prevent the creation of future sun spots by inhibiting melanin production.

The Anti-Aging Skin Renewal Face Cream nourishes, plumps and smooths, helping to reduce fine lines, improve texture and brighten your complexion. Key actives like Avenaplex™, Pentavitin® and Lactic Acid replenish lipids, support collagen and restore resilience.

For those looking to exfoliate, we created our Gentle Exfoliating Powder, a gentle, non-abrasive facial exfoliant designed to keep the skin fresh by exfoliating physically and enzymatically.

How do antioxidants work?

Happy you asked! One part of aging is caused by "free radical damage." Free radicals are molecules that have become short of an electron. To become stable, free radicals seek out other molecules and can take an electron from them. This can cause cell damage leading to skin aging, among other things. Supplying antioxidants to the skin helps mop up these pesky free radicals so they leave your cells alone. The difficult part is to ensure that the antioxidants get deep enough into the skin to function. That's why we choose the ones we use as they are known to be able to penetrate into the skin and get to work.

Why is there no straw in my bottle? And why doesn’t the product pump out straight away?

We heard you! Many of you told us that with the old straw bottles, it was tricky to get every last drop of product. So, thanks to your feedback, we’ve upgraded our Serums and Face Creams to airless pump bottles—sleek, straw-free and designed to give you every drop of GOO-dness.

Airless pumps keep your product fresh, hygienic and reduce waste. On first use, it’s completely normal to shake the bottle gently and pump a few times until the product starts to come out. After that, it should dispense smoothly.

So, what makes an airless pump special? Instead of a straw, it uses a vacuum mechanism. Each pump slowly lifts a disk at the bottom of the bottle, pushing the cream or serum up while keeping it sealed from air. This helps maintain the potency of the ingredients and ensures every pump is as fresh and effective as the first.

Do serums go underneath or on top of moisturizer?

Serums go directly onto the clean skin, under your moisturizer. Apply directly to the skin after cleansing and allow it to soak in for a few minutes before following with your favourite moisturizers. We have a few.

How often do the serums need to be applied?

For best results, use your serum every night before bed before you apply your moisturizer.

Are serums safe to use around the eye area?

Our serums are safe to use around the eye area, however we don't think it will not feel great on the eyeball, so avoid contact with eyes. If product gets into your eye, simply rinse out with water. If using an oil, they do heat up to body temperature and can spread out across the skin. We recommend applying the serum to the orbital bone around the eye, not directly on the eyelids.

What does the Bakuchiol you use come from?

Our Bakuchiol is naturally extracted from the Psoralea Corylifolia plant. We highly value the ethical sourcing of our ingredients and understand that there is some concern around this plant potentially being an endangered species. We source this particular ingredient from India where Psoralea Corylifolia is overly abundant. According to the CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora), Psoralea Corylifolia is not on the list of endangered species. We don’t just ensure this ingredient is ethically sourced, we have also taken the time to ensure it is extracted in an ethical manner.

It's recommended not to use Retinol while pregnant or breast-feeding. What about Bakuchiol?

Most online sources say that Bakuchiol is safe to use during pregnancy and while breast-feeding. However, there are no specific studies on this as presumably, it’s ethically difficult to do, just as most natural ingredients don’t have particular studies on pregnant women. In the cases where there isn’t any specific cause for concern, we advise people that it’s best to do whatever they feel most comfortable with

What's a double cleanse?

Double cleansing is a two-step skincare method that involves washing your face twice in a row, usually in the evening: first with an oil-based cleanser and second with a water-based cleanser. The oil-based cleanser helps melt away makeup, SPF, excess sebum and dirt from the day, while the water-based cleanser washes the residue away and deeply cleanses the skin.

Does your shampoo strip colour?

Short answer: Nope!

Long answer: Our Hair & Scalp Care is SLS-free, SLES-free and pH-balanced, meaning it's not alkaline (which is what can open up your hair cuticle and wash colour down the drain). We won't slap a "colour-lock" label on it, but the formulas are designed to help keep your hair colour from fading.

Hair colour "stripping" usually comes down to harsh cleansing agents, a high alkaline pH and water! Unfortunately, water is the biggest culprit of all. Simply washing your hair will inevitably fade colour over time, as it dissolves and washes away dye molecules from inside your hair strands.

Will you ever bring out a shampoo bar?

We love reducing plastic as much as the next eco-friendly Herd, but we haven’t been able to create a shampoo bar that’s natural, scalp-friendly and still lives up to our MooGoo standards. Most shampoo bars are alkaline, which can leave your hair feeling squeaky (and not in a good way) and open the hair cuticle (which strips colour!). We’d rather give your scalp and hair the gentle care it deserves.

I have dry / oily hair. Do you have a shampoo for that?

Fun fact: shampoo for oily hair usually just has more cleansers, while dry-hair formulas have less. So instead of creating 47 different bottles for different hair types, we kept it simple. Use a little more if your hair’s on the oilier side, and a little less if it’s feeling dry. Easy peasy.

If you're needing more oomph to tackle Dandruff or Seborrhoeic Dermatitis, our Flake-Free Anti-Dandruff range can help!

I have dry / oily hair. Do you have a conditioner for that?

Both of our conditioners are made for all hair types—it’s just about how you use it! If your hair tends to be oily, use a smaller amount and focus on the ends. If it’s on the dry side, apply a little more and let it soak in before rinsing.

No need for separate formulas made to suit dry or oily—just adjust to what your hair needs!

What's the best way to apply Scalp Cream to the scalp?

For best results, part damp hair in multiple sections and apply the cream directly to the scalp, focusing on areas that are dry, flaky or irritated. Leave on overnight to allow the ingredients time to work their magic. In the morning, gently dry brush the scalp to lift away flakes—a sign that fresh, healthy skin is coming through. Follow with a natural shampoo to rinse clean.

Do natural deodorants work?

Ah, the eternal question! The answer is, well it depends. In comparison to antiperspirants, which just like the name implies are anti-perspiration, then no, ours doesn’t work. That's because antiperspirants block sweat with Aluminum. We won't use Aluminum because we believe it belongs on the roof, not under our arms. So instead, our deodorant doesn't stop you from sweating, and we wouldn't want it to either! Sweating is a healthy, natural human process.

So how does it work? A deodorant’s job is to neutralize odour, and ours does this by creating a slightly alkaline environment that keeps odour-causing bacteria from throwing a party under your arms. No bacteria = no smell.

What's the deal with switching to natural deodorants?

Switching from antiperspirants to natural deodorant can take a little patience. Some customers notice a few days of extra odour while their sweat glands “wake up” and detoxify from years of being clogged. Don’t panic, it’s actually a good thing!

We call it the transition period, usually around two weeks. To make it easier, try using our Gentle Exfoliating Micro Powder as an armpit mask a couple of times a week. Just mix with water to form a paste, apply, wait 5 minutes, then shower—it helps your underarms detoxify and adjust to their glorious new freedom.

Does a natural deodorant leave white marks?

We get it, no one wants streaky underarms or stained clothing! Our natural deodorants are designed to be gentle on skin and clothing. Because they’re free from Aluminum salts, they don’t leave the chalky white residue that many antiperspirants do. Occasionally, a tiny bit of product may show if you apply too much or your skin is very dry.

Tip: Apply a thin, even layer and let it dry completely before dressing. This will help ensure that your clothes stay free from any marks or residue. If you're wearing tight-fitting clothing (like singlets, sports bras, etc), then get dressed first and apply after. This way, your clothing isn't having to pass over the product during dressing.

My roller-ball is stuck and won't spin! Is this normal?

Sometimes a roll-on arrives with a roller ball that’s a little stiff or won’t spin at all. This usually happens because the product has been in very cold conditions during transport. Fixing it is easy: just run the top under warm water for a few seconds. The roller will loosen and be ready to roll again.

If you live somewhere with fluctuating or very cold temperatures, you might need to repeat this occasionally—it’s normal, we promise, and your deodorant is still perfectly good to go.

What ingredients do you avoid when making lip balms?

We’re picky about what goes into our Lip Balms (and all our products) because they’re made for family and friends, not just customers. That means no petroleum-derived Paraffin or Mineral Oil, common in most commercial lip balms, because putting what you’d find in your car on your lips just doesn’t feel right, especially when it eventually gets ingested.

We also steer clear of synthetic preservatives like Parabens and Phenoxyethanol, which you’ll still see in many so-called “natural” brands. And that’s just the start! We avoid plenty of other nasties, too many to name here. The result? Lip Balms that are safe, nourishing and genuinely good for you.

Can I use MooGoo on a newborn?

We get this question a lot. But the answer is YES! All of our products are suitable for newborns but we suggest you always patch test first to check for allergies to any natural ingredients.

My baby accidentally ate some of the product, will they be ok?

We don't recommend using our products as baby food, but if some is ingested you can rest assured that our products are made from 100% natural, edible ingredients.

What ingredients do you avoid when making a cleanser?

There's lots of things you won't find in our cleansers (or any of our other products for that matter) because they were all formulated for family members and close friends, and we wanted the best for them. We steer clear of ingredients like SLS and SLES, which can be found in many commercial toothpaste, shampoos and hand soaps to floor cleaners and engine degreasers. It's quite a harsh ingredient and doesn't play nice with skin, often causing dryness, irritation and even skin flare-ups.

We much prefer naturally derived, skin-friendly cleansers because they provide a gentle and thorough cleanse without over-stripping the skin of its natural oils. We also don't use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're still pretty common, even by a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, but there's way too many to list here. Instead, we just stick to natural and effective ingredients for healthy skin.

Are your cleansers made of milk?

We aren't called MooGoo because our cleansers are made of milk. If you think about it, putting any meaningful amount of fresh milk into a product and putting it on a shelf in a store for a while would not end well—yuck!

Why is there fragrance in your cleansers?

We've toyed with the idea of not adding fragrances to our products, but the overall response from our customers is that they prefer our cleansers with a subtle fragrance. Since we use natural ingredients, they can often come with a natural scent which can affect how the cream smells. This isn't a bad thing, but it's not always a smell that people expect a cleanser to smell like. While we don't mind this at all, it can be a big change from overpowering fragrances used in other cleansing products. We think that adding a bit of fragrance to our cleansers gives them a pleasant scent that works well with the other natural smells of our natural ingredients.

I see fragrance in the ingredients list, what is the fragrance exactly?

When it comes to fragrance, in the past we tried to keep our products fragrance-free as many of our customers were allergic to them. At the same time, the overall response from our customers is that they prefer our cleansers with a subtle fragrance. To do this, we had to make sure that the inclusion of any fragrance wasn't going to compromise the gentleness of our formulas.

The main concern with most fragrances is that they're often made with phthalates. Of course, we don't use these in our formulas because they're well-known to be irritating to the skin, often causing dryness and itching. Instead, we use a blend of non-irritating, hypoallergenic fragrances that are suitable for even the most sensitive skin. Each part of this fragrance blend is below the EU's allergy threshold, and we have used it in many of our products for years now without any reactions. The fragrances we use are proprietary blends from a company we work with, so unfortunately, we cannot reveal their exact details. Think of it as our top secret, reaction-free recipe!

Are your cleansers suitable to use on the face?

Yes, all our cleansing products are suitable for use on the face and body. In general, most generic body cleansers are made with very average, cheap detergents that clean the skin. While skin, of course, needs to be cleaned, it doesn't need to be done with harsh ingredients that strip the skin of its natural oils, often leaving it tight and dry. BUT, if your cleanser is made with high-quality, skin-friendly, natural ingredients like ours are, then YES, they're absolutely suitable for use on the more delicate skin of the face, and also suitable for all ages, skin types and genders—the whole family!

Is this product pH balanced? What does that mean?

Yes, it sure is! The pH level of our cleansers is balanced to 5.5, which is similar to human skin. Essentially, pH can be measured from 0 to 14 depending on how acidic or alkaline a substance is. Since our skin sits at a pH of about 5.5, it's slightly acidic. Healthy skin can retain moisture, maintain a robust microbiome and keep irritants away. We of course want to support this, so using a cleanser that's pH balanced to match our skin is one of the best ways to do this.

Why don't we make different cleansers for different skin types?

We often get asked why we don't make different cleansers specific to different skin types such as dry, oily, normal or combination skin. While we believe that people have different skin types, if you look closely at ingredient labels, you'll notice that there often isn't much difference in the ingredient lists between products for different skin types. It's kind of like pet food made specifically for indoor pets and outdoor pets (which is actually a thing). A cleanser intended for oily skin just has a higher concentration of cleansing ingredients than a cleanser for dry skin because more cleaning power is required. But you can achieve the same result by varying the amount of cleanser used and cleanse twice if needed. Knowing this will hopefully cut down on the number of bottles in your shower.

Are your cleansers soap-free?

Yes, all our cleansers are soap-free and are pH balanced to 5.5, the pH of healthy human skin. Soap is a solid bar made through a process called saponification, causing the soap to have a higher pH level than our skin, but not all soaps are created equal. Commercial soaps are often made with vegetable or animal fats and can be very drying due to their alkaline nature.

Which is better, a soap or a cleanser?

While the alkaline nature of soap can make it a more effective as a hand wash, all cleansers have the molecular structure that breaks down the membrane barrier of dirt, impurities, bacteria and viruses, as well as the mechanical action of washing them away with water. So basically, soap and cleansers both work in the same way to wash your skin and keep you clean. What you use mostly comes down to personal preference. Wash products have become more popular over the years.

Are your cleansers septic safe?

As all of our ingredients are biodegradable and non-toxic, not only are they wonderful for your skin, but they are safe and suitable for septic and grey water too!

What does "Dermatologically Tested" mean?

You may have seen the term “Dermatologically Tested” on lots of products before, but did you know there's not an actual definition or regulation for this term? Because that didn't sit right with us, and because our aim is to make products for people with very sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction. We're happy to report that other than one person who had a reaction to the adhesive on the patch and another who found the patches painful to remove, all subjects reported 0 for redness and irritation for all the products we sent for testing. To check out the full report and summary of the test we did on this product, click here.

What ingredients do you avoid when making a toothpaste?

We leave out a long list of ingredients that are commonly found in conventional toothpastes. That's because these ingredients, even in small amounts, can be irritating for most mouths—especially if you're prone to ulcers or sensitivity. So, we choose gentler alternatives instead.

As with all our products, we formulate with family and friends in mind. If we wouldn’t use it ourselves, we don’t use it in our toothpaste. Below is a list of ingredients that you won't find in our Moothpaste range:

• SLS & SLES
• Triclosan
• Fluoride
• Parabens
• Alcohol
• CPC
• MIT
• MCI
• Chlorhexidine
• Hydrogen Peroxide
• Artificial colours
• Artificial sweeteners

We also don't use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're pretty common too, including with a few brands that claim to be natural (you know who you are!). There are many more, but way too many to list here. Take a look at the ingredient listing on your toothpaste at home. You may be surprised, even shocked to see what you'll find.

Why doesn't your toothpaste foam as much as the other brands I'm used to?

For those new to natural toothpaste, you may find it a little different to the main commercial brands. Foam usually comes from SLS. Since we don’t use it, you’ll notice less lather.

Natural cleansers don’t create big, long lasting foam the way synthetic detergents do. But foam does not equal clean. It’s your brushing technique and the ingredients doing the hard work.

Most customers adjust quickly and find their mouth still feels fresh and clean, just without the bubble bath effect.

Why doesn't your toothpaste taste as minty as the other brands I'm used to?

Many conventional toothpastes use intense artificial mint flavours that create that powerful minty blast. We use natural Peppermint Oil instead, which gives a fresh, clean flavour without being overpowering. It’s a little gentler, which many adults and kids prefer, especially if they find strong mint uncomfortable.

What is Hydroxyapatite and Theobromine?

Hydroxyapatite is the main mineral that makes up your tooth enamel. In other words, it’s not foreign to your body, it’s already part of your teeth. Theobromine is naturally derived from the cocoa plant—it hardens your enamel and makes them more resistant to acid damage.

We use both as Fluoride alternatives because they help remineralize enamel, strengthen teeth and reduce sensitivity. There’s growing research supporting their role in cavity prevention and enamel repair, which is why we felt confident including it in our formula.

For customers looking for a Fluoride-free option that still supports strong teeth, these ingredients are the real hero.

Is your Hydroxyapatite Vegan?

Yes. Although our bones and eggshells have a lot of Hydroxyapatite, this is not our source. For those into chemistry, it's made by mixing CaHPO4 with CA (OH)2 and then dissolving it in alcohol and the remainder is Hydroxyapatite. It's then milled to the correct size.

What shape are the Hydroxyapatite particles?

Our Hydroxyapatite is rod shaped.

What ingredients do you avoid when making a mouthwash?

There's lots of things you won't find in this mouthwash (or any of our other products) because they were all formulated for family members and close friends. For those new to natural mouthwash, you may find it a little different to the main commercial brands. A lot of them out there contain alcohol-based ingredients that kill bacteria in the mouth, but can also be quite damaging, especially if you have sensitive teeth or gums.

We think the ingredients we use are superior and much better for you and the environment. Considering how much mouthwash we swallow, and children often swallowing it all, we think this small compromise is worth it. There are many more ingredients we don't use, but way too many to list here. Take a look at the ingredient listing on your mouthwash at home. You may be surprised, even shocked to see what you'll find.

Why doesn't your mouthwash taste as minty as the other brands I'm used to?

Many people seem to be, dare we say addicted, to the strong, artificial minty flavour burst of commercial mouthwash. We trialed so many formulas to get something that tasted good, but don't expect it to taste the same as other commercial brands you may have tried. We think it tastes good but keep in mind that it does contain essential oils and might not be your cup of tea. We did include a natural flavour and Stevia to make it taste good. We like it and hope you do too.

Is your Moothpaste or Moothwash safe if swallowed?

While toothpaste and mouthwash isn’t meant to be eaten, our formulas are made with gentle, edible ingredients. Accidental small amounts during brushing are not a concern. That said, we still recommend encouraging children to spit where possible

Can Moothpaste be used on dentures?

Yes, it’s gentle enough to clean dentures thanks to its mild cleansers and low abrasive ingredients. However, because it contains mild abrasives like Calcium Carbonate and Sodium Bicarb, it may cause fine scratches on softer denture materials over long term use. If you have delicate dentures, a denture specific toothpaste with RDA testing may be more suitable. When in doubt, check with your dental professional.

Why do you use Sorbitol?

Sorbitol is a naturally occurring sugar alcohol found in many fruits and vegetables. Some people associate it with digestive discomfort when consumed in large amounts as a food additive because it isn't fully absorbed during digestion. However, the amount used in toothpaste is very small.

For perspective, a pear or plum naturally contains around 4 grams of Sorbitol, while an apple contains about 2.5 grams. A standard serving of our Moothpaste (approximately 0.25 g) contains only around 1/25th of the Sorbitol found in a single apple, and that's only if the entire amount is swallowed.

We use Sorbitol because it plays several important roles in the formula:

• It helps prevent tooth decay because cavity-causing bacteria cannot use it as a food source.
• It supports a neutral pH in the mouth, which helps protect enamel.
• Its mild sweetness encourages saliva production, which is beneficial for oral health.
• It acts as a humectant, helping keep the toothpaste smooth and preventing it from drying out or becoming gritty.
• In short, Sorbitol isn't just there for sweetness. It helps make the toothpaste effective, pleasant to use and stable over time.

We're always open to feedback and exploring suitable alternatives where possible. However, any replacement ingredient needs to perform the same important functions. After all, toothpaste needs to stay a toothpaste and not turn into a rock! Everyone has different ingredient preferences and we do our best to balance those with safety, functionality and effectiveness.