Shipping & Delivery
Order Processing
All orders are dispatched from MooGoo HQ within 3 business days of receiving payment (excluding sale and closure periods).
We pack all orders in the sequence we receive them, so expedited or express shipping does not mean your order will be packed ahead of others. It simply means that once your order has been packed and handed to our dispatch partners, it will travel to you more quickly than standard shipping.
Economy Shipping
Orders under $59 (based on cart subtotal) will incur a dynamic shipping rate. This is automatically calculated at checkout based on your parcel weight and delivery location.
Orders over $59 (based on cart subtotal) qualify for free economy shipping.
Expedited and Express Shipping
If you wish to select Expedited Parcel or Expresspost Delivery, you can do so at checkout. Shipping rates are automatically calculated based on your parcel weight and delivery location.
You can expect your order to arrive within the timeframe Canada Post specifies based on your location.
Tracking and Delivery
We ship your goodies through Canada Post. All orders have parcel tracking and you’ll receive an email with tracking information as soon as your package leaves our warehouse.
If you haven’t received a tracking email within 3 days of placing your order, please get in touch with us and we’ll look into it straight away.
Delivery Timeframes
Delivery timeframes provided by Canada Post are estimates only and are not guaranteed once an order has been dispatched.
MooGoo is not responsible for delays caused by weather, carrier disruptions, labour actions or other circumstances beyond our reasonable control.
Airstage Locations
An airstage location is a Post Office that requires all mail to be airlifted in and out for more than six months a year as a viable ground transportation is not available. These offices are in very remote or isolated communities. See Canada Post’s Air Stage Offices List.
NOTE: An office designated as an airstage office is considered to be airstage for the whole year.
Remote Locations
Northern regions and remote areas are locations that are far removed from major urban centers or places that receive infrequent postal service. All remote locations are listed here.
Delivery Address Changes
Our warehouse team works quickly to get orders packed and on their way. It’s not always possible for us to change delivery addresses once an order has been placed. If your order has already been sent and you’ve received a tracking link from Canada Post, we recommend contacting them directly to request a parcel redirection.
If you’ve just placed your order and haven’t yet received a tracking link, please contact us as soon as possible, and we’ll do our best to help. However, please keep in mind that address changes are not possible the majority of the time once an order has entered our packing process.
International Orders
If you’re from Australia, New Zealand, the USA, the UK, Ireland, Europe or Malaysia, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service.
If you’re from a country not on this list, stay on the Australian website as we take care of all other International orders.
Australia: moogoo.com.au
New Zealand: moogoo.nz
UK: moogooskincare.co.uk
USA: moogoousa.com
EU: moogooskincare.eu
Ireland: moogoo.ie
Malaysia: moogoo.my
Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.
Returns Policy
MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organise a refund or exchange - with free returns.
If you’d like to make a refund or exchange request, please email info@moogooskincare.ca with your order number (which can be found in your order confirmation email), the item(s) that you would like to return, and the reason for the return.
One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.
Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
Cancellations
Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at info@moogooskincare.ca.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
Terms and Conditions
This website is operated by MooGoo Canada Ltd
ABN: 73 124 487 805
56 Dover Drive, Burleigh Heads, QLD, 4220
This website is operated by MooGoo Canada Ltd
2785 Skymark Ave, Unit 16, Mississauga, ON L4W 4Y3
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Payments & Pricing
Payment can be made via credit card (Visa, Mastercard, American Express), or with your digital wallet (Apple Pay, Shop Pay or Google Pay).
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Discount Codes
From time to time, discount codes may be offered for use on our website. These codes provide a specific offer on an online order and are subject to the following conditions:
- Each discount code is limited to one use per customer unless stated otherwise.
- Discount codes cannot be combined with any other code, promotion, voucher or offer. Only one promotional benefit can apply per order.
- Automatic discounts, including sitewide offers such as free shipping, cannot be combined with discount codes, other promotions, vouchers or MooCoins. If a code, voucher or MooCoins are applied, the automatic discount will be removed.
- All discount codes have an expiry date and cannot be used once expired. No exceptions apply.
- Discount codes are not valid on Gift Vouchers, Value Packs and Bundles, Gift Sets, Refill Starter Kits, or already discounted products.
- Discount codes apply to the order subtotal. Applying a code may change eligibility for other offers, including minimum spend thresholds.
- MooCoins cannot be combined with discount codes, Gift Vouchers, or other promotional offers.
Applying Your Discount
All discount codes must be entered in the Shopping Cart or at Checkout before completing your order. Once applied correctly, the discount or offer will be reflected in your order subtotal.If your order total does not update, or the offer is not visible, the code has not been accepted. Please contact us at
info@moogooskincare.ca or via live chat before completing your order so we can assist.We are unable to refund or apply discounts if a code was not entered or accepted at the time of purchase.
Bonus Gifts
Occasionally, you might come across a Bonus Gift promotion on our website. These Bonus Gifts are added to the Shopping Cart automatically once conditions are met unless a code is required. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at info@moogooskincare.ca or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.
Product Packaging
Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.
Privacy Policy
All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party. Check out the complete details of our Privacy Policy.
Security
For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.
Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.
Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time. In no case shall MooGoo Skincare Pty Ltd, employees, affiliates, contractors, distributors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Promotions
